Returns Processing
Need to make a return?
Before submitting a return, there are a few details you should know to help qualify your request.
- Return requests need to be submitted within 30 days of the original invoice date. To report a shortage, you must submit a report within the first 24 hours of receiving the items.
- Returned items should remain unused and returned in their original packaging.
- We do not accept the following returns:
- Items without an RMA#
- Returns beyond 30 days of the original invoice date
- Used items
- Custom assemblies and merchandise
- Electronic components
- Tubing
Returns Policy: All requests are reviewed by our returns team before any request can be approved. A minimum 20% restocking fee may apply. Apex may change its return policy at any time. Click here to review Apex Terms and Conditions of Sale.
Ready to submit a return?
Click the button below (or visit ‘My Orders’ page) to locate the appropriate order invoice. Select ‘Return’ and follow the prompts to complete the process.
Once you click ‘Submit’, our returns team will review the request and confirm eligibility. If your order qualifies for a return, you’ll receive an RMA number. Once the RMA number is provided, you’ll have 30 days to send the item(s) back to receive a full or partial credit.