Frequently Asked Questions

How do I create an account?

Creating a new account is now easier than ever! Simply navigate to the upper right corner of the homepage and select Register/Sign In. Choose "Become a Customer" and fill out the required fields so we can best serve you. Once the form is completed, click “Create an account” and you're all set! You’ll receive a confirmation email that your account has been activated.

What’s the best way to search for a product?

There are many ways to find what you are looking for, but since you’ve asked for the best way, we’d recommend using our AI-assisted search found at the top of every page. Simply enter the product name, item number, model number, or description in the search bar to find what you’re looking for. You can also explore by category or brand. Unsure what product you’re looking for? Contact our customer service team at [email protected]

How do I place an order?

You can easily place an order directly through our website by creating an account using the account link in the upper right corner of the home page. Once your account is set up, we can get to the exciting part! Using our AI-assisted search, look up the part item needed, add your desired quantity to your cart, and then proceed to check out.
If you’d like to speak to one of our amazing sales representatives, feel free to contact us at [email protected].

Where can I find my tracking # information?

Tracking your order is now easier than ever! Just click on the "Track Order" icon in the top right corner of the homepage, log into your account, and you'll be redirected to a page where you can view your order status.

What do I do if I forgot my password?

We’ve all been there, simply click the link labeled “Forgot your password?” at the bottom of the customer login page. This will take you to a page where you can enter the email associated with your account. You’ll then receive an email with a link to reset your password.

How can I return an item?

There are two ways to request a return. You can contact our customer service team by using the phone number or email address listed below. Please make sure you have your invoice number and details of the item(s) you wish to return, which can be found on your packing slip. You can also request a return online by navigating to "My Orders" and clicking the “Return” button.

Please note, all requests must be made within 30 days of original invoice date. Each request is reviewed by our returns team to determine return eligibility. Apex may change it’s return policy at any time. If you have any questions about your return, please contact [email protected].

What is your return policy?

You can view all details related to returns on our Returns Processing page, but it is important to note that all returns must be completed within 30 days of original invoice date in new and unused condition with the original manufacturer’s packaging. A restocking fee may also apply.

Each request is reviewed by our returns team to determine return eligibility. Apex may change it’s return policy at any time. If you have any questions about your return, please contact [email protected].

What should I do if my item(s) arrive damaged?

We take great pride in carefully packaging our products, but please carefully examine your items upon delivery to make sure they arrived as expected. If anything appears damaged or missing a notation needs to be applied to the carrier’s receipt along with your signature, then reported to Apex Customer service within 24 hours of delivery. By signing a carrier receipt without notation of any damages or shortages means you have accepted the condition of the delivery.

What should I do if my order can’t be delivered?

In rare cases where the delivery company is not able to complete a delivery due to accessibility, we will attempt to notify you and help arrange for you to pick up the order at the carrier’s nearest terminal. In these instances, you may be responsible for any storage costs, re-delivery charges or other fees that may result from holding the order at the terminal.
If shipping to a PO Box, please contact our customer service team at [email protected]

What if I need to ship to multiple addresses?

Multiple shipping addresses can be entered to your account online. If you have multiple “ship to” addresses, please order separately for each address.

Do you offer warranties on your equipment?

Available warranties are provided directly by the manufacturer. If you’d like to know if your item(s) qualify please contact our returns team at [email protected]

Do you ship outside the US?

You’re in luck, Apex ships internationally! If you have a freight forwarder, we can help you ship to that address. Please contact our customer service team at [email protected] to check for availability.

How much is shipping?

You can find the estimated shipping cost by adding your items to the shopping cart and entering your zip code. Keep in mind this is an estimate and final shipping costs will be provided at checkout. Our Chicago-based warehouse is the point of origin for most shipments; however, there may be times we ship directly from the manufacturer when that option benefits you. In those instances, freight cost (when applicable) will be calculated based on the manufacturer’s location. 

Just a heads up: If your business operates out of a home, apartment, or a similar space, it won’t be classified as a commercial address, so any residential delivery fees may apply.

How can I cancel an order?

If you need to cancel an order, you can contact our customer service team during business hours (7:30 am – 5 pm) at [email protected]. Any cancellation requests should be made as soon as possible, as cancelations may not be available once your order has been processed. All requests will be reviewed by our returns team to determine eligibility for cancellation.

Why was my credit card declined?

Sometimes credit cards are declined due to incorrect information, such as mismatched billing zip code, card expiration, or technical issues. If you continue to experience problems, please contact our customer service team at [email protected].